Johannesburg – 25 August 2022 – FAW Trucks awarded Silver Status following the current announcement of the outcomes of the National Automobile Dealers Association (NADA) Dealer Satisfaction Index (DSI) reveals clearly rising confidence by the seller physique within the merchandise and repair emanating from the corporate.
“This is a milestone achievement for our company and we are extremely proud of the results and of our entire dealer network,” says Yongjun Li, CEO of FAW Trucks South Africa. “From being given a Bronze award last year to Silver this year also means we are hearing what our dealers are saying about the working relationship we have – and we are taking steps to resolve any issues.”
The Commercial Vehicle survey was first added to the NADA DSI in 2008. Since then, the best total common rating of 78% was recorded in 2018. Due to the Covid-19 pandemic, the 2020 survey was suspended and resumed in 2021. The 2022 total Commercial rating has improved from 75,4 in 2021 to 77,2 in 2022, the second highest rating achieved for the reason that inception of this research.
“The NADA DSI survey, now in its 26th yr, is carried out yearly to watch the well being of the connection between sellers and their respective producers. It supplies the seller physique with a platform to offer producers and importers with sturdy suggestions.
“Over the years, the outcomes of the survey have been used by dealer councils and manufacturers as an effective management tool to address areas of concern and improve service delivery throughout the entire value chain to the ultimate benefit of consumers,” says Mark Dommisse, Chairperson of NADA.
“The reason for our continued growth and success in South Africa is that we cater for virtually every need,” explains Li. “With a host of different engine capacities, payload allowances and body options on offer, businesses big and small can rely on our products to get the job done.”
Even extra the reason why FAW Trucks awarded Silver Status
All FAW Trucks merchandise are coated by a complete guarantee at business requirements, guaranteeing clients have full peace of thoughts of their purchases. The FAW guarantee supplies clients with the peace of mind that FAW Vehicle Manufacturers South Africa stands behind its declare of high quality manufacturing.
FAW Trucks has a big elements warehouse at its premises in Spartan, from the place it provides the three important areas in Gauteng, Durban and Cape Town. In addition, service sellers are absolutely outfitted, with extremely skilled technicians readily available for full servicing and repairs required for all fashions from the famend Chinese producer.
“FAW is a major player in the trucking business. Since the 1990s, we have partnered with other major manufacturers, ensuring we put our customers first. Our production and logistics networks aim for sustainable growth,” says Pieter Janse Van Rensburg – General Manager: Dealer Network FAW Trucks SA. “Thus, our trucks are not isolated in design and manufacturing expertise and, neither is our service network.”
FAW Trucks vary growth
FAW Trucks not too long ago additional expanded its complete vary with the introduction of the brand new JH6 33.420FT 6×4 truck tractor, additional widening the scope of selections for purchasers. This going hand-in-hand with the launch of a web-based reserving system for providers.
“Since first entering the South African market 28 years ago, we have gone from strength to strength, providing local buyers with products of high quality that are not only well suited to local conditions, but also boast high levels of safety, convenience and comfort. We have managed to combine this with competitive pricing, low running costs and continuously improving aftersales service – this all made easier by the fact we are a South African manufacturer,” says Li.
“I wish to extend my thanks to our dealers and assure them we both value their feedback and are determined to keep doing better.”
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