Frustrated Capitec Bank purchasers took to social media this week (4 and 5 August) to disclose they can’t access funds in their accounts after the financial institution revealed it was experiencing an infrastructure drawback on its central servers that assist its banking channels. The financial institution’s cell software, on-line, and cellphone banking platforms have been down for over 24 hours, according to EWN.
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‘INSUFFICIENT FUNDS IN BANK ACCOUNTS’
For the final 24 hours, some Capitec Bank purchasers haven’t been capable of withdraw their money or swipe their playing cards after the financial institution revealed all its banking channels have been utterly down. The financial institution took to social media on Thursday and Friday (4 and 5 August) to apologised for the inconvenience, saying that it was dedicated to resolving the issue.
The financial institution additionally revealed that it had a crew of know-how consultants who have been wanting into the issue.
“We are aware that some of our clients are experiencing issues on our app, internet banking, and USSD services. We want to assure you that we are on it and doing everything possible to resolve the issue. We sincerely apologise for any inconvenience. ATMs and cards are working.”
The monetary establishment induced heartache and widespread inconvenience on Thursday when most purchasers inexplicably misplaced access to the financial institution’s transaction services.
Some users mentioned they couldn’t access their funds whereas others reported getting ‘insufficient fund’ notifications when making an attempt to make use of money accessible in their accounts.
CAPITEC BANK CLIENTS REACT TO LOSING ACCESS TO ACCOUNTS
More users shared this morning that their money remains to be not in their accounts after the financial institution revealed on their social media accounts this morning, 6 August that each one channels are working 48 hours later.
“Thank you to our purchasers in your persistence, and to our crew for their efforts for resolving the difficulty. All channels are actually working. We admire you all. “
@NkoneSiya:
“One day will wake up and @CapitecBank would have migrated to India Or China I tell you with imali zethu.”
@Lerato_makutu:
“But when they go ask for the money at tills they say they have insufficient funds.”
@MphoMotopi:
“#capitec +#Eskom= OFFLINE! The struggle is real in Mzansi. Banks disappear with your money, and Eskom disappears with your electricity. Kubi Kubi kubiiii in our “beautiful land”
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