E-hailing company Bolt has disclosed that 22-year-old Nigerian national Isaac Satlat was using a shared driver profile, something that is against the company policy.
Satlat was tragically killed in an incident that was captured on dashcam where he was seen being assaulted, robbed and strangled to death.
Four people have been arrested in connection with his murder and they have appeared in Atteridgeville Magistrate’s Court where they are waiting to apply for bail.
Bolt further confirmed it was cooperating with the South African Police Service and supporting the investigation after suspects linked to the crime were apprehended.
“Following an internal investigation, we confirm that Satlat was not the registered owner of the driver profile active at the time of the incident. The account belonged to Wiseman Makobe, a registered driver who had completed the required verification process before Satlat operated using the profile, constituting prohibited profile sharing.
“The profile has been permanently hard-blocked and banned from the platform. Profile sharing violates our agreements, undermines passenger trust and compromises safety. Safeguards include mandatory identity verification, regular in-app selfie checks, device monitoring, data-led risk detection systems, and immediate suspensions or permanent bans for violations,” the statement reads.
Bolt confirmed that compensation policies apply only when drivers operate lawfully under their own verified profiles.
“In cases involving impersonation or profile sharing, protections do not apply. Bolt remains committed to regulatory compliance in South Africa and will continue strengthening safety and accountability measures,” it reads.